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Mobile Phone Software and Faults Repairs

Software Fault Diagnosis

A mobile phone can develop a software fault at any time and at any age. Even a brand new 2-week-old mobile phone may require its software to be replaced or updated. If the software is not up to date or is faulty it may cause the phone to have any of the following symptoms: –

  • Switching on and off
  • No signal
  • Buttons not working
  • Not powering on
  • Select options on its own
  • Ring out on its own
  • Run extremely slowly
  • White screen, solid or flashing on and off


Try to recall how the phone was used prior to the problems starting, particularly any changes you made to its setup. This will help us to treat your phone and advise you on future preventative measures.

Even if you cannot think of specific events our skilled technical team can still analyse and identify software problems.

Please note that if your phones software needs to be re-flashed, this process will clear your phones memory, so you should back up your contacts/ personal data before sending phone to us, e.g. photos, contacts.

Also please note that phones can be affected by ‚Äúviruses” in the same way as computers. Reloading personal data after a successful repair may infect the phone a second time with the same virus.

The software of a repaired phone is fully tested to check it is free of faults before it is returned. If the phone is subsequently re-infected is not a failure of our repair and further repairs would be at our standard charges.

Software Upgrades

There are a few reasons why your mobile phone may need a software upgrade or change. Sometimes you purchase a mobile phone and it has the incorrect language, at All Phone Repairs we can fix this for you.

Some mobile phones come with older versions of firmware and they can only be upgraded by specialist software again we can fix this for you. Quality software upgrades ensure that you have no future issues with your mobile phone.