Here are some of the most common questions, along with the complete answers from our support experts.
We are one of the leading non-warranty Mobile Phone repair centres. We have been dealing with repairs on mobile devices for over 15 years.
We offer a fast efficient repair service for all Mobile Phone. Most Mobile Phone repairs carry a 3 month warranty. Check Terms and Conditions for full details.
Most repairs are carried out within 3-5 working days; some high level repairs such as liquid damage can take longer.
We pride ourselves on our quick turnaround times. However, on some occasions our turnaround times can be extended due to a high level of repairs or parts availability.
We do offer a “Fast Track” service if you need your mobile repaired faster than the standard lead time. Please contact us to find out more.
Yes, you can either drop it in and collect once it’s ready, or for some repairs we may be able to offer a while-you-wait service (NOTE: *Fast Track* fee will apply for all while-you-wait repairs).
First thing to do is to fill the repair form on the website and print out the packing slip. Then package your Mobile Phone well in a box or padded envelope. Make sure it’s sent with an insured service.
Then send it to:
Call Box International / All Phone Repairs
590 Coventry Road
Once we receive the unit, we will attempt the repair. If the problem is more serious than expected, we may need to contact you to advise you of a new price and get your authority to continue.
If we repair your unit successfully then we will request online payment by sending you an email. If we could not repair the unit, we will request payment for the minimum charge and return the item (if you prefer, we can normally recycle for parts at no cost to you).
Once payment is received, we will post the unit back to you using an insured, signed-for service. If you authorised us to recycle the unit then no payment will be required, and the unit will not be returned.
You receive your fully working unit back and tell all your friends about our great service!
Unfortunately, any repairs not done by the manufacturer will usually void your warranty.
We only use 100% genuine parts where possible. If original parts are not available, we will source the next best thing OEM parts from the same factories that produce the parts.
Our repairs carry a limited 3-month warranty except the following:
liquid damage repair – 30-day warranty
Console main board repairs – 30-day warranty.
Please check our Terms and Conditions for further details.
Once we look at a unit, we have a minimum charge which is to cover engineers’ time and any parts used to attempt to repair the unit. Some repairs have a higher minimum charge due to the time we spend trying to fix the unit – e.g. liquid damage.
NOTE: post and packaging are in addition to the minimum charge.
We accept all major UK credit or debit cards as well as PayPal. If you’re coming to collect in person you can pay by cash. Payment by online bank transfer can be arranged by special request.
We endeavour to keep all info unless it is necessary to remove as a part of the repair. These repairs usually include software problems or liquid damage. If your data is particularly important, please do let us know when you send in your Mobile Phone.
We usually keep a stock of Mobile Phones available for sale both in used and new condition. We may offer a discount of we can recycle your faulty Mobile Phone and use the working parts.
We’ll start by inspecting the Mobile Phone, if the fault is as you described on the quote system (i.e. you selected a broken screen and this was correct), we’ll repair it and send you a payment link as soon as it’s finished. If the repair is more serious than described, then we’ll send you a re quote by email, if the price is acceptable then we’ll repair and send the payment link.
This charge covers our engineers’ time to diagnose and attempt to repair the faults with your Mobile Phone. The minimum charge becomes due when either:
The Mobile Phone is “beyond economical repair” (BER) – this means it would be cheaper to buy a new Mobile Phone than repair the damaged one
We need to re-quote the repair and you refuse the re-quoted price.
In most cases we will waive the minimum charge if you allow us to keep the unit for spare parts (i.e. we can recover our cost by using parts of your unit that still function to repair other units).